AccessOn Internet is committed to providing an excellent user experience that supports any lawful product, service, or application that its customers choose to access through their AccessOn Internet service. To do so, AccessOn Internet engages in reasonable network management practices. Descriptions of these practices are provided below for informational purposes only and may be subject to change at any time.
Congestion Management
AccessOn Internet does not engage in any practice to limit subscriber usage nor impose penalties for bandwidth consumption for reasonable use. In the unlikely event that aggregate demand exceeds the available capacity of the network and creates acute congestion, AccessOn Internet will employ various techniques to ensure that subscribers continue to have a positive experience. In times of acute congestion, AccessOn Internet service bandwidth will be fairly allocated among customers without regard to the customers’ online activities or the protocols or applications that the customers are using.
AccessOn Internet does not engage in any practice that blocks, impairs or otherwise prevents the use of any lawful content, applications, service or product that a subscriber can access over their AccessOn Internet service as long as the use of that product or service does not violate the service terms and conditions. AccessOn Internet also does not engage in any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate or exchange for consideration, monetary or otherwise.
AccessOn Internet does not engage in any practice to block or rate-control specific protocols or protocol ports, modify protocol fields in ways not prescribed by the protocol standard, or otherwise inhibit or favor certain applications or classes of applications.
Service Offering Characteristics
AccessOn Internet offers a selection of Internet access service offerings to meet customers’ budgetary and usage needs. The advertised speed of the customer’s chosen AccessOn Internet offering is the maximum speed expected to be achievable for that service offering. Several factors may affect the actual speed of AccessOn Internet’s service offerings at any particular point in time. These factors include but are not limited to: the capability of the customer’s device used to access AccessOn Internet; the capability of the business network between the customer’s device and AccessOn Internet; the capability of websites or other internet services accessed by the customer; the connectivity and capacity of Content Delivery Networks (CDNs); and network congestion/other internet traffic.
AccessOn Internet’s service performance, including information about speed and latency and optimizing your wireless network, can be found on our Broadband Facts page. AccessOn Internet also provides a speed test page for customers to test their connections themselves.
AccessOn Internet’s Internet services are priced on a flat-fee basis (plus taxes and government fees). Bandwidth is provided on a per-customer basis. The customer’s bandwidth is shared by all connected devices within the customer’s premises. AccessOn Internet does not charge customers a usage-based fee for Internet access service and does not employ volume-based data caps. More information about other fees is available in the AccessOn Internet Terms of Service.
Network Security
AccessOn Internet engages in network management practices intended to address threats to its network and customers and monitors overall network activity to detect potential intrusion and denial of service attacks. AccessOn Internet reserves the right at any time to take action necessary to protect the integrity of its network and other parts of the Internet. This may include terminating or suspending service to customers who engage in activity that violates the AccessOn Internet Terms of Service, including but not limited to activity that threatens to undermine the integrity of AccessOn Internet’s network or services.
AccessOn Internet uses industry standard tools and generally accepted best practices and policies to prevent customers and other Internet users from experiencing the negative effects of Internet threats such as viruses, spam, denial of service attacks, and other unwanted or harmful online content and activities. Please notify AccessOn Internet of any perceived network security or other Internet threats.
Attachment of Devices
AccessOn Internet’s customers may attach any device of their choice to the AccessOn Internet service that is compatible with the AccessOn Internet network (i.e., supports IPv4 and/or IPv6 via Ethernet or Wi-Fi technologies), does not violate the AccessOn Internet Terms of Service, and does not cause harm to the network, other users, or the provision of Internet access service. The performance a user experiences may vary depending on the capability and configuration of devices being used on the service.
Special Information Regarding Wi-Fi Routers
AccessOn Internet may provide each of its customers a wireless router. AccessOn Internet highly recommends the use of encryption with Wi-Fi. Encryption will help prevent unauthorized users from accessing a customer’s business network.AccessOn Internet customers are responsible for activity that occurs over their connections, including unlawful use by third parties. While Wi-Fi encryption does not encrypt traffic that a customer sends over the internet, it does provide encryption for the Wi-Fi portion of the communications path between the customer’s wireless device and the customer’s wireless router.
Information About AccessOn Internet Voice Service
AccessOn Internet’s Internet and Phone service offerings share capacity on the connections to customers’ premises. To provide customers with a consistently high-quality service, we may use certain network management practices related to the Phone Services, including:
(a)Limiting or suspending heavy, continuous usage that adversely impacts our network’s performance or hinders access to our network. For example, we may automatically terminate any call that exceeds two hours in duration.
(b) Limiting or suspending usage that we reasonably suspect is unlawful, fraudulent, or does not comply with the Acceptable Use Policy.
(c) Restricting access to any telephone number and/or certain categories of telephone numbers (e.g., 9XX numbers other than 911).
(d) Not providing calling capability, including connections to certain geographic locations and special services numbers.Contact Information: AccessOn Internet’s contact page provides ways for customers to reach us by phone, email, postal mail or in person at an office.